Frequently Asked Questions

1. Order Placement

How Do I Place An Order?

Shopping online for TTCI products is safe, secure and easy.  Follow these simple steps and you’ll be placing orders in no time!

• If you are a current TTCI Online Store customer please login. If you are a first time customer, to create an account with us, please click on My Account.
  
• Browse through the TTCI Online Store by clicking on a product category, followed by clicking on individual products of interest to you.
  
• To add a product to your shopping cart please follow these instructions:
  
  
  • Once you have located and clicked for more information on a particular product a detailed product description will appear along with a menu allowing you to enter your desired quantity, color, & size.
    
  • Once you have selected the products and specified the requested information, click ‘Add To Cart’. The products will now be added to your shopping cart. Your shopping cart will be expanded to include all of your selections and also allows you to update or remove products by clicking on the icons shown.
    
    
  • First time shoppers will be asked to My Account upon clicking “checkout” from the shopping cart page. The information you provide in the “primary business contact information” will default to your billing and shipping information and will be remembered for the next time you order with us.
    
    
  • Select your payment and freight method to submit your order.
    
    
  • Print your View Cart page as your receipt.

2. Product Availability

Products shown within this site are based solely on manufacturer availability.

3. Custom Orders

How do I place a custom order for product not found on this site, or for a special event?

Contact a Special Order Coordinator by email at: ttcisupport@partnersnpromo.com or by phone: 770-772-5154

4. Order Confirmations

Will I Receive An Order Confirmation?

Yes. Upon completing your order, a confirmation email will be sent to the email address you specified with your username and password. 

5. Ship To Location Options

How Many ‘Ship to’ Locations May I Store?

You may store an unlimited number of ‘Ship to’ locations for your ordering convenience.

6. Site Logins

May I browse the site without a login?

Please feel free to browse the site without a log-in. Upon making your product selection first time customers will be asked to create an account to complete your purchase.

7. Passwords

Forgotten Your Password?

If you have forgotten your password, click Lost Password, a Lost Password page will be displayed and prompts you to enter your login id. A new password will be sent to the email address assigned to your login id.

How May I Change My Password?

You may change your password information at anytime by logging into your account and clicking on the My Account link.

8. Customer Service Questions

By Phone:

TTCI Customer Service Representatives are available to answer your questions between the hours of 8:00 am to 5:00 pm ET Monday through Friday. Please call us at: 770-772-5154.

By E-mail:

Need to reach us after normal business hours? Drop us an e-mail at: ttcisupport@partnersnpromo.com

9. Payment Types

What Payment Methods Are Accepted?

Acceptable Payment Methods for the TTCI Online Store are:

Visa

MasterCard

American Express

10. Shipping Information

What Is Your Standard Delivery Method?

All items are shipped via our ‘Standard’ freight method UPS Ground and billed accordingly.  Any item not shipped via our standard freight method of UPS Ground will be charged an additional freight cost, including all orders to Alaska, and Hawaii.

Please Note: UPS cannot ship to post office boxes or to APO/FPO addresses. Saturday. and Airfreight charges are an additional charge.

Will You Ship To Canada or Internationally?

Currently, we only ship to United States addresses.  Orders placed with international shipping addresses will be automatically cancelled upon review.

Are Rush Orders Available?

Customers who require ‘RUSH’ delivery may contact our customer service department directly to make their requests.  Based on product and factory availability we will do our best to honor all requests.  Additional freight and handling charges will apply. Please contact us directly to discuss your rush order need through email at: ttcisupport@partnersnpromo.com customer service at: 770-772-5154.

How Are Freight Rates Calculated?

Shipping charges will be calculated based on the published rates supplied by UPS. All other freight methods will be quoted at time of delivery.

Do You Ship To APO/FPO Addresses?
Yes.  Please select this method of shipment during the checkout process.

11. Exchange and Return Policy

What is the Exchange & Return Policy?

Your purchases are backed by our Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 15 days from the day you receive your order. Please contact the TTCI Customer Service Team directly at: ttcisupport@partnersnpromo.com or call customer service at: 770-772-5154 between the hours of 9:00 a.m. and 5:00 p.m. (U.S. Eastern Time).  TTCI does not warrant any products within this catalog and they are provided as is. Some manufacturers however, may offer warranties for individual products. Shipping Handling and postage will not be refunded.

All returns must be accompanied by a return merchandise authorization (RMA) number.  Note: Return locations vary by manufacturer; an RMA number must be obtained to ensure accurate and timely replacement or credit. All returned product must be in new and unused condition; "new and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

12. Sales Tax

Applicable sales tax will be billed for orders shipping to the following states: Kansas and Texas

13. Site Feedback

Where May I Send Site Comments?

For any questions or comments regarding TTCI online store functionality, please send an email to: ttcisupport@partnersnpromo.com  or call customer service at 770-772-5154. Please to be sure to include your full name and email address.

Thank you for your business!